Improving The New Hire Onboarding Experience

NEW HIRE ONBOARDING | BUSINESS SERVICES CHAT | RESPONSIVE WEB | CLOUD

THE CHALLENGE

The Business Process Outsourcing (BPO) Candidate hiring in the BPO industry is incredibly competitive, with less than 80% of candidates getting accepted and starting work. To make the onboarding experience for new hires a key differentiator in their recruiting efforts, leading global experience brand, Everise, partnered with Everise DX to provide and engaging and intelligent candidate journey.

THE ANALYSIS

Everise DX began with a user study to identify what key areas that would ensure pre-onboarding engagement. The advisory team also investigated weak points in Everise’s onboarding process that needed to be addressed. The design team researched the exact demographical needs they would need to cater for when building the user interface.

THE FINDINGS

Our research showed that additional engagement with candidates before joining would stop the leaks.

Key Employee Engagement Insights:

  • 87% of candidates want access to HR documents before they join a company
  • 67% of candidates want more transparent access to benefits information
  • 50% of candidates become anxious about work expectations leading up to their first day

The design team found that the target user would prefer the ease of usability and something that would be very intuitive.

THE SOLUTION

Using this research, Everise DX used Bot Studio to build Ana, who intelligently guides candidates from job search to their first day on the job, providing them with 24/7 access to information about Everise, its culture and work environment.

Ana integrates directly into Workday to provide real-time job openings to prospects, assist with applications and personalize notifications. Once a candidate is hired, Ana executes a T-30 engagement program, designed to keep them well informed, via SMS and easy to chat-with mobile app.

THE RESULTS:

Over the past year, Ana Supported with the hiring of 7473 agents and has improved Everise’s application-to-fulfillment rate to an industry leading 101%. It eliminated 416 working hours for Human Resource(HR) and Talent Acquisition(TA) by responding to inquiries, increasing offer to joining ratio by 16%, allowing TA to recruit and HR to focus on HR matters. Ana is a “virtual assistant” for HR and TA, responding to candidates and new hires in real time any time of the day

Ana has also won 3 Stevie Awards for the innovative use of HR technology. Ana is now being advanced to support additional roles in the Human Resource Department.

CLIENT TESTIMONIALS

“Ana was developed in the Everise DXLab, powered by Everise DX, and will truly revolutionize the way we attract and onboard new talent. This is the perfect tool to engage with applicants who are younger, more digitally-savvy and deliver the beginning of an employment experience that is unique and rewarding.”

Sudhir Agarwal

CEO Everise

STEVIES AWARDS FOR GREAT EMPLOYERS 2019

Achievement in New Employee Onboarding BRONZE

STEVIES AWARDS FOR GREAT EMPLOYERS 2019

Achievement in HR Technology BRONZE

STEVIES AWARDS 2019

Innovative Use of Technology in Human Resources BRONZE