BUILT FOR ENTERPRISE
MULTILINGUAL NLP SUPPORT
10 Million Conversations Initiated
"Hyperlab has allowed us to automate time-consuming and routine tasks. This allows our staff to focus on greater productivity and efficiency towards improving the overall customer experience. Innovative digital initiatives such as this will help us create a more engaging and rewarding employee experience."
Group Managing Director & CEO Hong Leong Bank BhdREAD THEIR STORY
24/7 CUSTOMER SUPPORT
Build long-lasting customer relationship
Connect with your customers at any time and provide instant support that meet their expectations spot-on. Our intelligent virtual agent and conversational interfaces help you drive meaningful conversations to build positive brand experiences.
Understand your customer’s needs
Integrate AI-powered chatbot with enterprise CRM and e-Knowledge portals to automate internal queries, ensuring employees are ready to face customers with up-to-date information. Utilize customer interaction data to deliver personalized customer experiences.
OMNICHANNEL EXPERIENCES Diversify and optimize
Diversify and optimize customer touchpoints
Streamline experiences across applications and services, engage customers through all relevant channels, be it in-app, chat, voice, email, or messaging platforms.
ANALYTICS AND INSIGHTS
Train your bot with real-time data
Make smarter, more informed decisions with conversational insights, analytics and feedback.
LIVE CHAT INTEGRATION
Integrate seamless human-machine connections
Our assistants can transfer issues it cannot and should not resolve to live agents, capable of doing so automatically by using sentiment analysis, text classification and machine learning.
SECURE & PRIVATE
Gain Full Control of Your Data
Have peace of mind with role-based access control (RBAC) to customise access for different roles. Then track user login activity with full audit trails.
NOTIFICATIONS & EMAILS
Deliver high engagement bot-powered marketing
Re-engage your audience with our built-in email and app notifications. Whether event-based or scheduled, our data shows that bot-powered marketing adds personality to your brand.