THE LEADING END TO END MULTILINGUAL STUDIO MANAGEMENT PLATFORM

Bot Studio

No matter the use case or language, Bot Studio is your one-stop shop for building and managing your Conversational-AI applications.

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BUILT FOR ENTERPRISE

Built for the evolved enterprise, our multilingual platform can be deployed on-cloud or on-premise, meeting strict national financial requirements for security and data privacy.

MULTILINGUAL NLP SUPPORT

10 Million Conversations Initiated

  • English
  • Malaysian English (Manglish)
  • Singaporean English (Singlish)
  • Bahasa Malaysia
  • Bahasa Indonesian
  • Mandarin
  • Cantonese
  • Thai
  • Tagalog
  • Tamil

  • "Hyperlab has allowed us to automate time-consuming and routine tasks. This allows our staff to focus on greater productivity and efficiency towards improving the overall customer experience. Innovative digital initiatives such as this will help us create a more engaging and rewarding employee experience."


     

    Domenic Fuda

    Group Managing Director & CEO Hong Leong Bank Bhd

    READ THEIR STORY

    24/7 CUSTOMER SUPPORT

    Build long-lasting customer relationship

    Connect with your customers at any time and provide instant support that meet their expectations spot-on. Our intelligent virtual agent and conversational interfaces help you drive meaningful conversations to build positive brand experiences.


    PERSONALIZED ASSISTANCE

    Understand your customer’s needs

    Integrate AI-powered chatbot with enterprise CRM and e-Knowledge portals to automate internal queries, ensuring employees are ready to face customers with up-to-date information. Utilize customer interaction data to deliver personalized customer experiences.


    OMNICHANNEL EXPERIENCES Diversify and optimize

    Diversify and optimize customer touchpoints

    Streamline experiences across applications and services, engage customers through all relevant channels, be it in-app, chat, voice, email, or messaging platforms.


    ANALYTICS AND INSIGHTS

    Train your bot with real-time data

    Make smarter, more informed decisions with conversational insights, analytics and feedback.


    LIVE CHAT INTEGRATION

    Integrate seamless human-machine connections

    Our assistants can transfer issues it cannot and should not resolve to live agents, capable of doing so automatically by using sentiment analysis, text classification and machine learning.


    SECURE & PRIVATE

    Gain Full Control of Your Data

    Have peace of mind with role-based access control (RBAC) to customise access for different roles. Then track user login activity with full audit trails.


    NOTIFICATIONS & EMAILS

    Deliver high engagement bot-powered marketing

    Re-engage your audience with our built-in email and app notifications. Whether event-based or scheduled, our data shows that bot-powered marketing adds personality to your brand.


    Related Case Studies

    READY TO EVOLVE YOUR DIGITAL EXPERIENCES WITH CONVERSATIONAL AI?

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