Accelerate Insights into Actions
with Intelligence Applied

Uncover critical data from your Bot Studio and break down the granularity to measure customer experience, unlock new areas for growth, and delight customers to keep them coming back.

EVOLVE NOW

Holistic CX Metricsfor Intelligent Experience Management

From virtual connections to real-life transformation, understand how your customers interact with you by leanring from what they say and infuse these analytics to train your machine learning models.

ARE YOUR CUSTOMERS ENGAGING?

Measure how customers are interacting with your bot.

  • Active users report
  • Conversations tracking
  • Messages per conversation
  • Conversation duration
  • Language of choice

GLEAN INSIGHTS TO IMPROVE CUSTOMER EXPERIENCE

Predict actions and anticipate customer needs

  • Analyse and rank top questions, entities, and customer intents
  • Lay out common pathways and workflows
  • Uncover customer personas and their pain points

MULTI-CHANNEL ANALYTICS REPORTING

Understand where your bot performs best

  • Report on key email metrics, such as successful deliveries, open rate and click rate
  • Report on in-app notification delivery
  • Identify key channels and referral sources such as web, social or mobile

HARNESS DEEP LEARNING MODELS FOR COMPETITIVE INSIGHTS

Develop personalised experience journey for your customers

  • Build accurate customer segmentation
  • Gain deeper understanding of your customer demographics, psychographics and other key traits
  • Generate insights on product preference

SURFACE INSIGHTS ON YOUR AGENTS

Collect bot interaction data to empower your super agents

  • Automated agent and bot satisfaction surveys
  • Connect to any or multiple omnichannel support software, including Genesys, Zendesk or Avaya
  • Report on agent performance

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